Apple Needs to Add All Products to Their User Suggestions

By Jason Harris

I went to the Apple store last weekend to pick up the Twelve South PlugBug Duo. I needed a new charging cord for my 2013 MacBook Pro. My MagSafe Power Adapter cord had become loose from the leading brick. Even after taping it, I had to press the cable into the block just to make it charge the computer.

When going to Apple’s own Apple Store app, the only charging type device for the computer was the Twelve South product.

I know Apple announced the replacement of the MagSafe Power Adapter for the MacBook Pro models back in 2016. I knew I wouldn’t find that, but I figured they would have some type of replacement.

I didn’t think the Twelve South PlugBug Duo was right since it sure didn’t look like what I originally got with the computer. I decided to buy it anyway to test it. I choose the option to pick it up from the store.

I went on Saturday to pick it up, and it was my first time going to an Apple store since COVID-19. I had my temperature taken, and I had to wait in the line outside.

I am so glad I went to the store for my item. It turns out that Apple does sell the correct power adapter I needed for my computer.

I don’t understand why this wouldn’t be listed in the suggestions for my MacBook Pro on the Apple Store app. Apple should remedy this.

My suggestion to everybody is if you are looking for something particular for your devices I suggest you go to the physical store.